Pacific time Thursday notifying users of a possible slow response. Spotify's page allowing users to contact customer support through live chat showed a message time-stamped at 1:42 p.m. Since then, Spotify users have taken to social media announcing they were deleting their accounts. The service sided with Rogan Wednesday after Young issued an ultimatum telling Spotify it could have him or the popular podcast, but not both. The Sweden-based streaming service this week found itself in the middle of a tug-of-war between rock legend Neil Young and Joe Rogan, the host of The Joe Rogan Experience who has come under fire for his remarks over the COVID-19 vaccine. It's their billing account.Customers who logged on to Spotify's customer service "live" support chat were greeted by a robot instead of a live person Thursday as the streaming service was flooded with complaints. Then they'll submit a refund if you state that you don't recognize the provided emails.Īlso - "Spotify USA 8777781161 NY" is not a fraudulent account that some on here are claiming. They'll ask you if you recognize emails related to the account charges and if you don't, they'll transfer you to a specialist who'll further investigate. Once you explain the situation to a rep you'll have to fill out a form to provide the first 6# of your credit card, along with the last 4#. Click "Message us" under "Send us a message". Scroll down on the main page under "Useful Links", click "Support", scroll down again to "Useful Links" and click "Contact Spotify". I had three recurring charges on my credit card with the description "Spotify USA 8777781161 NY". My wife has one free account with Spotify so I had to use her login information in order to contact customer support, so this may not help for those that do not have any account w/Spotify. You cannot call Spotify, you have to login and chat with customer service.
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